Frequently Asked Questions
How do I place an order on your website?
To place an order, simply browse our collection, select the items you wish to purchase, and add them to your cart. Then proceed to checkout, where you will provide your shipping and payment information.
What are the available payment options?
We accept various payment methods, including credit cards (Visa, Mastercard, American Express), debit cards, and Mobile money. You can choose the preferred payment option during checkout.
How long does it take to receive my order?
The delivery time depends on your location and the shipping method chosen. Typically, orders are processed within 3-7 business days for domestic deliveries. International shipping may take longer, usually within 7-14 business days.
Do you offer international shipping?
Yes, we offer international shipping to many countries through DHL. During the checkout process, you can select your country to see if it is included in our shipping destinations.
What is your return and exchange policy?
We have a hassle-free return and exchange policy. If you are not satisfied with your purchase, you can return it within 6 business days of us receiving dissatisfied merchandise to a get a full refund of merchandise purchased. Merchandise that is not processed within 14 business days will not get a full refund. Please refer to our Returns and Exchanges page on our website for detailed instructions.
Can I track my order?
Yes, we provide order tracking for all shipments. Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your package on our website or through the shipping carrier’s website.
Are there any additional charges for shipping?
Shipping charges vary based on the shipping method and your location. During the checkout process, the shipping cost will be calculated and displayed before you confirm your order. We strive to offer competitive shipping rates and occasionally provide free shipping promotions. Our shippers pickup at our location to cargo at a small fee.
How do I know which size to choose?
We provide a detailed size chart on each product page to help you choose the right size. It includes measurements for bust, waist, hips, and other relevant dimensions. We recommend measuring yourself and comparing the measurements to the size chart for the best fit.
Can I cancel or change my order after it has been placed?
We strive to process orders quickly, but if you need to cancel or make changes. We allow 2 business days after which if no changes are made we will proceed to the original order details. Once the order has been shipped, we may be unable to make changes.
Do you offer gift-wrapping services?
Yes, we offer gift-wrapping services for a small additional fee. During the checkout process, you can select the gift-wrapping option and include a personalized message.